FAQS

  • You can send your notes directly to ICG without the need to join a collector’s club or use the help of a dealer. However, if you feel more comfortable getting some help, let us know and we will recommend dealers in your area who are familiar with ICG and our grading to help you get though the process.
  • In order to get the process started, you will have to first fill a submission form, either online (click here) or in hard copy by downloading it (here). You can also fill your submission forms in person by talking to us at any of the paper money fairs we are attending (our events).
  • Yes. The easiest way to get your notes graded is through our web submission form (www.icgrading.com/submit-notes). You need to register in order to access and fill the submission form. We also need your contact data in case we need to clarify anything during the grading process.
  • In accordance with data protection laws, ICG will keep your personal information private and secure and will not share it with any third party.
  • When you register there are only two mandatory fields: your email (=log in account) and your password. Later, if you submit notes, we will need your shipping address to send them back to you and invoicing data if you need an invoice.
  • Once you get registered, you may start submitting your notes immediately.
  • When you are ready to start making submissions to ICG, you must always start by filling up a submission form, either online or in the printed version. We will inspect your order and once we are comfortable that everything is in order, we will ask you to complete your fee payment. As soon as payment is clear we will send you instructions to ship your order safely to our secure facilities.
  • No, you cannot. Fees vary based on the type of service and notes declared values, so we ask you to fill a separate submission form for each service type required. For example, if you are submitting two notes valued at US$1,500 each plus a group of 10 notes valued at less than $500 each, you will have to fill a submission for “Economy” service and another for “Standard” service.
  • But yes, you can send different submission notes in the same envelope, indicating clearly which ones match which submission form.
  • The declared value is an estimate of the approximate value of each of the notes you are submitting for grading by ICG. We know estimating values can be tricky, but we need a fair approximation for insurance purposes. If you are unsure about the approximate value of any of your notes, you can let us know and we will supply you with catalog and recent auction values or we can get you in touch with an experienced dealer who can help.
  • Yes, from the moment the notes are received at the ICG offices until the moment you get them back they are covered by our insurance policy. This insurance also applies in case we take your notes in person at a paper money fair or other even. To read more about the ICG insurance, see our Service Terms and Conditions.
  • Don’t worry, we will review your submission form carefully and will contact you if we find any errors or omissions of if we need further clarification. Only after ICG validates your submission form the grading process will go forward. 
  • You can follow your order status at www.icgrading.com under My Account.
  • Please, refer to www.icgrading.com/submission-processing for detailed information about the process.
  • Any time the status of the order changes you will get an automatic email with an update. You may receive other emails from our stuff if something needs to be clarified.
  • Estimated turnaround time starts once we receive the notes and counts only business days. We will do our best to shorten the turnaround times whenever the workflow permits.
  • ICG Grading Standards have been established by ICG and apply to all the ICG grading. They are based on the International Bank Note Society (IBNS) grading standards but they use a numerical scale in addition to the IBNS word definitions.
  • Refer to www.icgrading.com/grading-scales for detailed information about our grades.
  • Yes, in principle ICG grades all types of world notes. However, we reserve the right to refuse a particular note if we have reason to believe it might be a forgery or for any other reason. If we decide to reject a particular note we will notify you immediately. We specialize on banknotes and will not work with coins or other collectibles.
  • We recommend you send your notes using a courier service or registered post with tracking number. We also collect notes for grading in person at the fairs we attend.
  • Please, include your courier tracking number with the submission form so we can track the shipment.
  •  We suggest you always send your notes as general documents, never declaring they are banknotes or with any external sign that would indicate the contents of the package.
  • Please package your notes carefully in protected plastic and hard cardboard to prevent folding or weather damage.
  • Your shipment to ICG is your responsibility until the package is received safely by ICG. With that in mind, you may want to insure your shipment for further protection.
  • No. ICG is responsible for the safety of graded notes shipped from us to you in accordance with the ICG Terms of Service. You will have to pay the cost of shipping, but any loss or damage to your notes will be covered as per our terms and conditions.
  • ICG return packages will be sent by courier; carefully packaged and sent without any external identification of the contents. We will include the courier tracking number in your submission form on the ICG website so you can track it. Please see Shipping and Insurance www.icgrading.com/shipping-insurance for further details.
  • If your declared value of included notes all together is lower than €600 you may choose to have them shipped registered post, always with tracking number.
  • Please refer to www.icgrading.com/submission-processing for more information about Submission & Processing.
  • The ICG grading fee schedule is very simple and depends only on the declared value of the notes and of the estimated turnaround time. Please, refer to www.icgrading.com/services-rates for more information on our Services & Rates. Rates listed are on a per note basis. Service rates are inclusive of all taxes.
  • We have temporary offers and rebates for IBNS members and other promotions at fairs, etc. Just stay tuned!
  • Additionally to these fees, you will pay shipping and handling. Please refer to www.icgrading.com/shipping-insurance for more information.
  • You can pay ICG the for its grading service by cash, bank wire transfer, Credit Card or Pay Pal. We don’t recommend including cash in the mail, but cash payment can be a convenient option at fairs attended by ICG at the time you hand in your notes for grading.
  • If you wish to pay us by wire, please ask for our bank data at help@icgrading.com
  • Credit Card or Pay Pal would be the most straight forward payment methods, and you can find easy links to both methods when you complete your submission order. ICG will charge an additional fee to cover the cost of both credit card and paypal payment services (normally between 2%-4%)
  • All service and shipping rates are payable in full in advance.
  • Yes. Please send as an email to invoices@icgrading.com with your invoicing data and we will send it to you asap.
  • Holders are made of a plastic certified for use in the archive of historical documents, including numismatic materials. The holders are fully inert and acid- and PVC-free to prevent interaction with contents, and to ensure transparency and protection against folding or weather/insect damage. It is a widely-used material among numismatic collectors and museums.
  • In addition to your notes, the holders will contain a label also made of acid free, thick paper. The ICG label contains (when available and known) the following information: Country of issue of the note and type of government, Pick number, date of issue, denomination, printer, serial number, number and letter grade, grading comments, pedigree, ICG identification code, barcode and other comments as appropriate.
  • ICG identification codes are a key element of our databases. They help us track the notes during the grading process and they will help you and ICG verify that a given note has in effect been graded by us, therefore preventing forgeries and inappropriate use of our services and name. You will need your note’s unique ICG identification code to track your note and all others graded by ICG in the website’s Population Report and Verify Banknote areas.
  • There are some security features to prevent falsification of ICG holders:
    1. Notes are enclosed in the plastic holder with lettered seals in the four borders, so cannot be easily opened and reclosed without irreparably damaging the holder.
    2. Labels include special holographic printing which cannot be easily reproduced.
  • Please, refer to www.icgrading.com/our-holders for more information.
  • You can verify the authenticity of an ICG grade by Verify Banknote at www.icgrading.com/
  • If verification differs from what is stated at the holder or you find a clearly forged holder, please let us know at help@icgrading.com so we can take appropriate action.